Products

Frequently Asked Questions

Tips to enjoy the best web experience:

1. Be sure you have the latest version of your browser of choice:

For the best viewing experience possible, please update your browser or allow your browser to automatically update!

 

2. To be sure you're seeing the most current information and the newest PDF files, clear your browser's cache:


    Google Chrome:
  1. Select the three dots at the upper right corner of the browser.
  2. Select "Settings"
  3. At the bottom of the list, select "Show Advanced Settings...."
  4. Under the heading "Privacy", select "Clear Browsing Data"
  5. From the pulldown, select "from the beginning of time"
  6. Select "Cached Images and Files" (and uncheck anything you don't want deleted)
  7. Select "Clear browsing data"
  8. Close (X) the Settings tab
  9. Refresh the web page

    Microsoft Edge:
  1. Select the three dots at the upper right corner of the browser.
  2. Select "Settings"
  3. Under "Clear browsing data" select "Choose what to clear"
  4. Select "Cached data and files" (and uncheck anything you don't want deleted)
  5. Select "Clear"

    Microsoft Internet Explorer:
  1. Select the gear (settings) icon at the upper right corner of the browser.
  2. Select "Internet Options"
  3. Under "Browsing History" select "Delete"
  4. Select "Temporary Internet files and website files" (and uncheck anything you don't want deleted)
  5. Select "Delete"
  6. Select "OK"

    Mozilla Firefox:
  1. Select the three lines at the upper right corner of the browser.
  2. Select "Options"
  3. Select "Advanced"
  4. Under "Cached Web Content" select "Clear Now"
  5. Close (X) the Options tab

 

3. How do I stop the slide show?

  • To stop a slide show, hover over the slide.
  • To see more information about the products shown, click on the slide image itself.

 

4. Navigating Five Star's web site:

We have tried to make Five Star's on-line store easier than ever to navigate and shop with fewer clicks.
  1. Use the Products panel (at left) to quickly navigate: Click the + to expand a listing and the - to close it back up.
  2. Use your browser's back arrow to return to the previous page.
  3. If you would prefer a print version of any of Five Star's catalogs, please click the "Downloads" link, above for PDFs (requires Adobe Acrobat Reader) of catalogs, body rules & dimensions, or graphics planners for your body, as well as for Five Star logos (for use in print or on the web), and installation tips and videos from Five Star's Body Mounting DVD.

 

Known issues with specific browsers:

Firefox - Jumbled or missing text, text flowing outside of boxes, poor display:

In Firefox, when "Zoom Text Only" is selected, you will see reflow problems such as jumbled or missing text because the text is zoomed but the background images are not. To fix this, go to (the pulldown) View > Zoom and be sure that "Zoom Text Only" is unchecked. Using View > Zoom In does not cause these problems as it correctly enlarges the whole page.

 

Safari for PC:

Some fonts do not render properly.

 

Internet Explorer versions older than 11.0 will not look good or function properly!

To determine what version you are using, from the browser top menu, click "Help" and then "About Internet Explorer". If your version is older than 11.0, check "Install new versions automatically".

 

Remember: for the best viewing experience possible throughout the web, please update your browser and clear your cache!